On Thursday, March 28, 2024 I called about the $100.00 voucher I have not seen in over three weeks.
The rep saw the notes for the $100.00 voucher after I gave her the confirmation code for the trip and said she can get it to be seen in my Alaska Airlines milage account within 24 hours.
Yesterday I saw an itinerary change I did not like.
Alaska Airlines switched me from the non-stop from SEA to FAI to a new itinerary going through ANC that included an over five hour layover in Anchorage between 1:00 AM and 7:00 AM when the entire airport is closed. There might be some vending machines but all the restraunts and bars are closed as is the Alaska Airlines Lounge (the Alaska Airlines Lounge in Anchorage does open at 5:00 AM but I believe being upgraded to first class does not give me access even when the Airline wants me to spend extra hours in the airport).
I was promised a $100.00 discount code but on a second call when I didn't see the email I was told it can take several days for the discount code to get to me.
I was denied the upgrade to first class on the new date even though seven seats were available.
On the second call I was told that the Alaska flight 223 was cancelled on Wednesday and the earlier direct flight was too early for me to make the connection and go through customs after the Alaska flight 1389 I was booked on arrived at 8:00 PM. This is usally flight 92 departing SEA around 8:35 PM and getting to FAI at 11:15 PM.
For the SEA to FAI segment I was upgraded to First Class and selected 1F because 1A was not available.
This is the earliest upgrade I ever remember getting with almost 4 months before the trip. It was the same segment that I had been allowed to select premium without paying extra.
I used the discount code I had been given from customer service a while ago. To use the discount code I had to search again with the code and the fare went from $1,151.44 to $1,076.44 for the same itinerary.
Premium Class was $114 to $56 extra per segment except for the last so for the others I selected an exit row.
Monday, November 20, 2023 I booked this vacation for May 2024
